This Privacy Policy applies to Pace Pharmacy, VetMeds.ca, and any affiliated websites, services, brands, domains, or digital platforms operated by or on behalf of Pace Pharmacy (collectively referred to as “Pace,” “we,” “our,” or “us”).

We are committed to protecting the privacy, confidentiality, and security of personal information and personal health information entrusted to us. We recognize the importance of privacy in healthcare and are committed to handling information responsibly, transparently, and in accordance with applicable privacy laws and professional standards.

1. Scope of This Policy

This Privacy Policy applies to information collected through our websites, online forms, prescription services, communications, ecommerce platforms, telehealth integrations, customer interactions, and related services.

This policy applies to patients, customers, pet owners, prescribers, clinic partners, healthcare providers, and individuals who interact with us through our websites, digital platforms, or professional services.

2. Information We Collect

Depending on the nature of your interaction with us, we may collect information including:

• Contact information such as name, address, email address, and telephone number
• Prescription and healthcare-related information
• Pet and veterinary prescription information
• Payment and billing information
• Website usage and technical information
• Information submitted through forms, uploads, or inquiries
• Communication preferences and interaction history
• Information provided by healthcare professionals or clinic partners

3. How We Use Information

We may use information for purposes including:

• Providing pharmacy, healthcare, and related services
• Processing prescriptions and orders
• Coordinating with healthcare professionals and clinic partners
• Responding to inquiries and customer service requests
• Processing payments and deliveries

• Delivery services
  • Improving our services, websites, and user experience
  • Sending service-related communications and updates
  • Sending newsletters, educational content, or promotional communications where permitted
  • Meeting legal, regulatory, and professional obligations

4. Consent

By using our services, submitting information, communicating with us, or using our websites, you consent to the collection, use, and disclosure of information as described in this Privacy Policy, subject to applicable laws.

Where required, we will obtain consent for specific communications or uses of information. You may unsubscribe from marketing emails at any time using the unsubscribe link provided in those communications.

5. Healthcare and Prescription Information

As a pharmacy and healthcare service provider, certain information we collect may constitute personal health information.

We collect, use, disclose, store, and protect personal health information in accordance with applicable privacy laws, professional standards, and regulatory requirements.

Information may be shared with healthcare professionals, insurers, payment providers, delivery services, or other authorized parties where necessary to provide services, process prescriptions, coordinate care, or comply with legal obligations.

6. Website Usage and Digital Technologies

Our websites may use cookies, analytics tools, embedded content, and similar technologies to improve functionality, understand website usage, enhance user experience, and support communications and marketing activities.

These technologies may collect technical information such as browser type, device information, pages visited, IP address, and general usage patterns.

You may adjust browser settings to limit or disable certain cookies; however, some website features may not function properly if cookies are disabled.

7. Communications

We may communicate with you by email, telephone, SMS/text message, or other electronic methods for purposes including:

• Prescription and refill notifications
• Delivery updates
• Customer service communications
• Account or order-related notifications
• Educational or promotional communications where permitted

Standard messaging and data rates may apply to SMS communications depending on your mobile provider.

8. Third-Party Service Providers

We may use carefully selected third-party service providers to support our operations, including ecommerce services, payment processing, cloud-based systems, communications platforms, website hosting, analytics, technology support, and delivery services.

These providers may access, process, or store information on our behalf as necessary to provide services to us and are expected to maintain appropriate safeguards and confidentiality protections.

9. Data Storage and Safeguards

We use administrative, physical, technical, and organizational safeguards designed to help protect information against unauthorized access, loss, misuse, disclosure, or alteration.

While we take reasonable steps to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. International Processing

Some service providers or technology platforms used by us may process or store information outside Ontario or Canada. Where this occurs, information may be subject to the laws of the applicable jurisdiction.

11. Retention of Records

Pharmacy and healthcare records are retained in accordance with applicable legal, regulatory, and professional requirements, including standards established by the Ontario College of Pharmacists and other applicable authorities.

Information that is no longer required will be securely destroyed or de-identified where appropriate.

12. External Websites and Links

Our websites may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of external websites or services not operated by us.

13. Access, Questions, and Privacy Rights

Individuals may contact us regarding questions about this Privacy Policy or applicable privacy rights in accordance with applicable laws.

We may request verification of identity before responding to certain requests.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, technological, or regulatory changes. Updated versions will be posted on the applicable website(s) with a revised effective date.

15. Contact Information

Questions regarding this Privacy Policy or our privacy practices may be directed to the Designated Pharmacy Manager using the general contact information listed on the applicable Pace Pharmacy or VetMeds website.